Sanam Trading Company, in the direction of executing its duties and objectives regarding trade, is committed to satisfy its customers and to accurately observe the principles and frameworks of quality, costs, and after-sales support. To manifest this and the commitments to customers, all managers an company personnel are required to advance the quality objectives resulting from the guidelines below in order to satisfy requirements and principles:
1- Increasing customer satisfaction and other beneficiaries through constant contact with them.
2- Constant improvement of the effectiveness of quality management system over the entire company
3- Constant improvement of the quality of services.
4- Prompt performance of activities and the offering of services
5- Quick response to customers' needs
6- Increasing the competitive power and developing the company through appropriate planning and management of resources
7- Providing a peaceful, suitable, and sincere working environment
8- Expanding the quality of human resources and enhancing the working knowledge of personnel by comprehensive planning and appropriate training, and creating a spirit of innovation among them
Considering that achievement of the above, the establishment, protection, and execution of the objectives and policies of the company requires complete cooperation and participation of employees, company management while supporting the correct execution of these policies, expects all managers and colleagues, at every level, to exert efforts for the efficient advancement of this approach, with sympathy, cooperation, and joint efforts, and be committed to the accurate execution and abiding by this policy.